We stand behind our products and want you to be completely satisfied with your purchase.
All Santeva products undergo rigorous quality control. If you receive a damaged or incorrect item, we will gladly exchange it or provide a full refund.
Please contact us within 14 days of receiving your order if you encounter any issues. This allows us to address your concerns promptly and ensure your satisfaction.
Due to the nature of skincare products, items must be unopened and in their original packaging to be eligible for return. Opened products cannot be returned for hygiene and safety reasons.
Simply reach out to our support team via WhatsApp, email, or phone. Provide your order number and a brief description of the issue. We will guide you through the next steps.
Our team is here to assist you with any questions about returns or exchanges.
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